Frequently Asked Questions


Smart Meters are a new way for Malaysians to get their meter readings for a better energy experience. A Smart Meter is a device that records your electricity usage and communicates this information automatically to TNB via radio-frequency waves for monitoring and billing. They read your daily energy usage and provide more accurate bills for a smarter, greener and more energy efficient future.


Just like we upgrade our mobile phones and appliances, like all devices, meters too need to be replaced and “upgraded”. Many other countries around the world like the UK, France and Denmark have done so with others like Japan and the US going through the roll out. In Malaysia, the Energy Commission has mandated the smart meter initiative as part of Malaysia Plan for Digitalization. To provide and improve service efficiency.

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